Hanami Support

Thank you for using Hanami, a daily practice with Japanese art.

Get in touch

For questions, feedback, or help with your account, email us at [email protected]. We respond within 2-3 business days.

Common questions

How do I cancel my subscription? Subscriptions are managed through your Apple ID. On your iPhone, open Settings → tap your name at the top → Subscriptions → Hanami → Cancel Subscription.

How do I restore a previous purchase? In the Hanami app, open Profile → About → tap "Restore purchases". Your active subscription will sync automatically.

I was charged but don't have premium features. Tap "Restore purchases" in Profile → About. If the issue persists, email [email protected] with your Apple ID email and approximate purchase date, and we'll help resolve it.

How do I delete my account? In the Hanami app: Profile → Delete Account. This permanently removes your data. The action cannot be undone.

I'm not receiving my daily notifications. Check that notifications are enabled: iPhone Settings → Notifications → Hanami → Allow Notifications. Also confirm your preferred drop time in the Hanami app under Profile → Notifications.

Can I use Hanami offline? Hanami requires an internet connection to fetch today's drop and sync your saved artworks. Once loaded, today's artwork remains viewable offline.

How do I suggest a feature? Email [email protected]. We read every message and maintain a list of user-requested features.

Privacy and legal

• Privacy Policy
• Terms of Service

Last updated: April 20, 2026